Support of operation of the PC Arenda®

1. Parameters of computer facilities

The requirements

The guidelines

2. User environment

The requirements

As an operating system is admitted to use the version Windows’9x/2000 PE. Windows'ME/XP to not install!

The guidelines

The hard disk is necessary for dividing into two (or more ) logical disk - C: (size not less than 1 Gb.) and D (size not less than 600 Mb).
On the disk D there should be an auxiliary folder containing:

  1. Folder with the distribution kit of an operating system;
  2. Folder with the distribution kit MS Office;
  3. Folder, with nested folders, in which the distribution kits of drivers of the placed(installed) equipment (videocard, sound and network cards, printing stations, other available peripheral computer devices) are copied with CD or diskettes;
  4. The file containing registration codes of the software.

The distribution kit should permanently be on the hard disk for clarification of installation and restoring of files after possible(probable) failures (without search customizing CD). Before installation of an operating system the formatting of the logical disk With. Installation of an operating system should be fulfilled is fulfilled from the distribution kit placed in the auxiliary folder on the logical disk D.

3. Installed programs:

The requirements

The installation MS Access'97 of the package MS Office'97 Professional is necessary. It is necessary for usage of standard controls the database of the PC Arenda® from one of network computers. The installation of the package MS Office ' 97/2000 and including is necessary for output of documents to printing: MS Word, MS Excel. MS Office'XP to not install!

The guidelines

It would be desirable that MS Office is placed(installed) from the distribution kit located in the auxiliary folder on the hard disk (the disk D) of the computer. The distribution kit owes is on the hard disk D for clarification of installation and restoring of files after possible failures (without search customizing CD). In the auxiliary folder the file with registration codes should be placed.

It would be desirable that the PC Arenda® was installed in a folder by default, and main database, its archive copies and other information arrays connected to support of the lease arrangements would be placed on the disk D, in the separate directories.

4. Organization of technical support

( Consultation by telephone or e-mail, and also obtaining current upgrades of the program):

Technical support by telephone +7 (49679) 4-3678, (926) 237-0258;

On a workstation of the manager of the PC Arenda® near to the computer is desirable to place the telephone device, that in the interactive mode telephone dialogues with simultaneous handle of the mouse the telephone dialogues with simultaneous handle by the of the mouse telephone dialogues with simultaneous technical support should study the Help of the complex. The service of technical support can in the defined cases to ask the users in writing to formulate questions and to send them on E-mail.

Technical support on E-mail ooovtu@yandex.ru;

For the auxiliary correspondence and transfer of small files - upgrades it is necessary to provide access to the e-mail (E-mail) directly in committee or with usage of possibilities of region / urban administration or on any other channels. The reception(trick) of databases in MIO MO, will be carried out from diskettes which are delivered by hand (1 time per month), or on E-mail.

Technical support till the Internet www.ooovtu.ru;

The upgrades of the PC Arenda®, other information blocks connected to technical support, will be on a WEB-site of "High Technologies of Management" Ltd Company. The access in the Internet directly in committee or with usage of possibilities of region / urban administration is necessary for their obtaining.

5. Qualification of the manager and operator of the PC Arenda®

The creation of the automized system in organizations requires special preparation of the users. From among the regular experts of committee should be assigned the Manager and operators of the PC Arenda®. The operators should know: bases of the interface and handle of an operating system Windows’9x/2000 and, including, program "Explorer","Notebook". In case of creation and usage of archive of electronic documents the knowledge of programs "Paint","Fast review" is required; bases of the interface and handle the PC Arenda®, Help of the complex; bases of the interface and handle MS Word'97/2000 and - or MS Excel'97/2000.

The manager in addition should know:

The manager 1 yearly should be trained on the mentioned above sections of system administration and operation from the PC Arenda®. By results of training the certification of the Manager fixing the right on realization of operations from the PC Arenda® is carried out.

The manager provides:

6. Preparation of the automized system on the basis PC Arenda® to commissioning

Prior to the beginning installation of the PC Arenda® should be provided serviceability of technical (items 1) and base software (item 2,3). For this purpose is fulfilled and by necessity the transmission of efficient computer equipment to the Manager of the PC Arenda® is fixed documentary.

For creation of the efficient database the following sequence of operations should be fulfilled:

1) Set-up and adjustment of the quick references of the PC: a technique of account of the rent, Users, Profile of account of payments and fine (Percent of the fine), Layout etc.;
2) Filling files of the PC Arenda® manually or import given from available bases with their subsequent clarification through dialog box of the PCs;
3) Adjustment of templates of output documents;
4) Âûâåðêà and adjustment of the entered manually (converted) databases, under the tables, printed out on a paper, subsequent modification in databases;
5) Testing on check examples of various functions of the PC and trial maintenance (during one-fortnight period);
6) Realization of a beta test of the automized system within the framework of areas / city and acceptance testings, with design of the act about completion of a beta test (during one-fortnight period).

To the moment of commissioning the automized system should be completed by the trained staff.

7. Organizational-service guidelines

It is necessary regularly to create archive copies of the database (by operation in the network anybody from the users at the moment of saving should not work with the complex).
The archive copies can form by resources of the PC or other resources, both on the hard disk, and on external carriers (diskettes, streamer, optical disks, CD - R or hard disk of other computer);
It is recommended to do(make) not less than 2 copies at one saving with allocation of copies on different carriers;
It is recommended to do(make) daily (is fulfilled automatically) and weekly copying. Before carry of the PC on a new workstation the backup copying to make necessarily.
It is necessary to have as a minimum one backup copy of the PC or his(its) customizing variant (distribution kit) on the external carrier (is delivered on CD-ROM), stored in a remote place.
It is recommended regularly to make preventive maintenance of the PC and engineering, on which it is installed, including:

In case of a power fail, hangup of the PC either user environment or abnormal output from the program all complex of preventive measures to make necessarily.

It is recommended to keep account and differentiation of access to operation from the PC and engineering, on which it is maintained. It is recommended to keep a copy of the password of access of the system manager for the chief.

Electronic key of protection to install and to remove is admitted only at the computer, completely switched off from the network. The loss of an electronic key of protection means loss of the rights of use of the program complex. The replacement of a corrupt electronic key of protection is carried out after payment of its cost.

The document is improved, the changes of its contents will be brought up for usage in the mode of the advices.

To the beginning

Arenda® - Trade mark of "High Technologies of Management" Ltd Company.
Questions and remarks: oooVTU@yandex.ru
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